Replacement Policy

Eligible for Replacement

1. Within 7 Days of Receipt: If the product is seriously damaged during shipping.
2. Within 7 Days of Receipt: If the product has defects or malfunctions before use.
3. Within 30 Days of Receipt: If the product does not match the original description.
4. Within 30 Days of Receipt: If the product has defects or malfunctions during normal use.

    Note: Shipping and customs fees for returns are borne by the buyer.

Not Eligible for Replacement

1. Requests made after 30 days from receipt.
2. Products with no quality issues.
3. Unable to provide a valid proof of purchase, receipt, or order number.
4. Products that have been modified or disassembled by the buyer.
5. Product faults due to improper use by the buyer, contrary to the manual.
6. External factors causing product faults, such as fire, flood, high winds, and lightning.
7. Incomplete product sets or missing parts/accessories returned.
8. No defects or malfunctions found after testing the returned product.
9. Evidence of tampering with product labels, serial numbers, waterproof marks, or anti-counterfeit marks.
10. If the product is not returned within 7 days after customer service approves the replacement.