FAQ

Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please just send it to tolifo10@tolifo.com.

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  • Pre Sale Questions
  • COB Light
  • Light Wand
  • APP

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 1-2days!

Pre Sale Questions

Each product link contains detailed information.

Yes, we do. Please refer to our related return policy and replacement policy for more details.

No, we do not. However, we will respond to your messages within 1-2 days.

You can directly email us at tolifo10@tolifo.com.

Yes, you can cancel your order before it is shipped by contacting customer service at tolifo10@tolifo.com.

Yes, you can modify the shipping information before the order is shipped by contacting customer service at tolifo10@tolifo.com.

The delivery time varies depending on the destination country. Please check our shipping policy for more details.

COB Light

No, batteries need to be purchased separately.

Yes, it is. Its dimensions are 5.54.74.7 inches, and it weighs 3.3 pounds.

No, batteries need to be purchased separately.

Light Wand

Yes, it has a built-in battery.

No, it has a built-in battery.

8m.

45 minutes with an NP-F550 battery and 135 minutes with an NP-F970 battery.

100 minutes in normal mode, 50 minutes in enhanced mode.

Yes, they can.

Yes, they can.

No, they cannot.

Yes, they can.

APP

Yes, you can set each light to a separate channel and change the channel on the single remote to control each light.

You can download the APK file from this Google Drive link: Download APK. To install it:

  1. Locate the APK File: Use a file manager app (such as Samsung's built-in "My Files" app) to find the APK file you downloaded or transferred.
  2. Install the APK File: Tap on the APK file. An installation window will pop up. Tap the "Install" button to start the installation process.
  3. Complete the Installation: Once the installation is complete, you can tap "Open" to launch the app immediately or find the app icon on your home screen.

When connecting the light, make sure you are using the latest version of the app. Ensure that the Bluetooth function is enabled on your mobile phone.